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Refund Policy
Home & Country Mercantile Refund Policy
Hey there, lovely customers!
At Home & Country Mercantile, we want you to love everything you get from us. But we get it, sometimes things don’t go as planned. Here’s the lowdown on our refund policy:
Something’s Not Quite Right?
If your order arrives damaged, faulty, or not as described, we’re on it! Here’s how we handle it:
1. Snap a Pic: Take a clear photo of the issue.
2. Email Us: Send the photo and your order number to help@homecountrymercantile.com.au.
3. We’ve Got You: We’ll either replace the item or give you a full refund, including postage costs.
Change of Mind? Let’s Chat!
We understand that sometimes you might change your mind. While we don’t offer refunds for change of mind, we can help you find something else you’ll love or provide a store credit for future purchases. Just reach out to us and we’ll work something out together:
1. Get in Touch: Email us at support@homecountrymercantile.com.au with your order number and a brief reason for the change.
When You’ll Hear from Us
We aim to process all refund requests within 5 business days of receiving your return. Once approved, refunds will be credited back to your original payment method. Bank processing times can vary, so please allow a few extra days for the refund to appear in your account.
A Few Things to Note:
• Clearance items cannot be returned. All clearance sales are final.
• Sale items can be refunded, but only for the price you paid, not the original price.
• Gift cards are non-refundable.
• We follow Australian Consumer Law, so you’re covered if something isn’t right!
Got questions? Need a hand? Drop us an email at support@homecountrymercantile.com.au
Thanks for shopping with Home & Country Mercantile. I appreciate you!
Cheers!
Hey there, lovely customers!
At Home & Country Mercantile, we want you to love everything you get from us. But we get it, sometimes things don’t go as planned. Here’s the lowdown on our refund policy:
Something’s Not Quite Right?
If your order arrives damaged, faulty, or not as described, we’re on it! Here’s how we handle it:
1. Snap a Pic: Take a clear photo of the issue.
2. Email Us: Send the photo and your order number to help@homecountrymercantile.com.au.
3. We’ve Got You: We’ll either replace the item or give you a full refund, including postage costs.
Change of Mind? Let’s Chat!
We understand that sometimes you might change your mind. While we don’t offer refunds for change of mind, we can help you find something else you’ll love or provide a store credit for future purchases. Just reach out to us and we’ll work something out together:
1. Get in Touch: Email us at support@homecountrymercantile.com.au with your order number and a brief reason for the change.
When You’ll Hear from Us
We aim to process all refund requests within 5 business days of receiving your return. Once approved, refunds will be credited back to your original payment method. Bank processing times can vary, so please allow a few extra days for the refund to appear in your account.
A Few Things to Note:
• Clearance items cannot be returned. All clearance sales are final.
• Sale items can be refunded, but only for the price you paid, not the original price.
• Gift cards are non-refundable.
• We follow Australian Consumer Law, so you’re covered if something isn’t right!
Got questions? Need a hand? Drop us an email at support@homecountrymercantile.com.au
Thanks for shopping with Home & Country Mercantile. I appreciate you!
Cheers!